Pet Luxury website is owned by Pet Luxury, a company that acts as a data controller for your personal information.

As such, they have implemented a Privacy Policy that outlines how they collect and process your data, as well as the reasons behind this collection.

It is important for users of the website to read and understand this policy before using the website, as it ensures transparency and trust between the user and the company.

The privacy of personal data is taken very seriously by Pet Luxury and they have committed to ensuring its confidentiality and security.

This means that any information collected from users will be handled with utmost care and will not be shared with any third parties without consent.

By owning and operating the Pet Luxury website, the company is responsible for protecting the privacy of its users and strives to maintain a high level of protection for their personal data.

Overall, Pet Luxury takes their role as a data controller seriously and is dedicated to maintaining the privacy and security of all personal information collected through their website.

Personal information we collect:

When you visit the Pet Luxury, your device automatically transfers certain information that helps us in providing you with a better browsing experience.

This information includes details about your web browser, IP address, time zone, and some of the installed cookies on your device.

As you navigate through our website, we gather information about the individual web pages or products that you view, as well as the websites or search terms that led you to our Site.

This allows us to understand your preferences and interests, and tailor our content and products accordingly.

Moreover, we also track your interactions with the Site to further improve your overall experience.

We value your privacy and ensure that all the information collected is used in compliance with our privacy policy.

By collecting this data, we aim to constantly enhance our services and provide you with a seamless and personalized experience when you visit the Pet Luxury.

Pet Luxury is committed to protecting the privacy of its customers and has a clear understanding of the importance of personal data. As part of this commitment, the company collects important information such as device information, which is automatically collected, and personal data provided by customers during the registration process.

This personal data may include details such as name, surname, address, and payment information. This information is necessary in order for Pet Luxury to fulfill its agreement with customers and provide the best possible service.


By collecting this data, Pet Luxury can ensure that all customer needs are met and their privacy is respected. The company takes great care in safeguarding this information and uses it solely for the purpose of fulfilling the agreement with its valued customers.

Customers can trust that their personal data is in safe hands with Pet Luxury.

Why do we process your data?

At our company, the security of our customers’ data is our top priority. As such, we have implemented strict policies to ensure that we only process minimal user data and only collect as much as is necessary for the maintenance of our website.

Any information that is collected automatically is solely used to identify potential cases of abuse and to gather statistical information on how our website is being used. This statistical data is not analyzed in a way that could identify any specific user of our system.

We also respect the privacy of our visitors and do not require them to reveal any personal information that could identify them while browsing our website. We strive to provide a safe and secure experience for all of our users, and we are committed to maintaining the confidentiality of their data.

Our customers can visit our website without disclosing their identity, providing them with peace of mind while browsing our services. Overall, we are dedicated to protecting the privacy of our customers and ensuring the security of their data at all times.

If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number.

You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features.

For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us.

Your rights & Privacy Policy:

At our company, we take the security of our customers’ personal and financial information very seriously. This is why we have implemented strict protocols regarding the handling of credit card numbers.

As a safety precaution, we do not accept credit card numbers over the phone or by email. Instead, if you choose to pay for your purchase with a credit card, our secure website will redirect you to a third-party payment page.


There, you will be able to enter your credit card details and complete the transaction by selecting the “Place Order” button. This third-party page also includes 3D secure payment confirmation for an added layer of security.

Once the payment process is complete, you will be redirected to an order confirmation page, giving you peace of mind that your transaction and personal information were handled with the utmost security and care.

We value our customers’ trust and make every effort to ensure their information is kept safe and secure throughout the purchasing process.

3D Secure? What’s That?

It’s crucial for banks to have a secure authentication system in place to protect their clients against fraud, and that’s where 3D Secure Code comes in. This extra layer of protection ensures that only the authorized user can make purchases with their credit card, making it difficult for fraudsters to steal sensitive information and make unauthorized transactions.

The fact that all banks use this system is a reassurance for customers, knowing that their financial information is safeguarded. However, this does pose a challenge for fraudsters, who have a harder time accessing credit card details due to the security measures in place.

To activate 3D Secure Code, customers can easily contact their bank and activate it through their online banking system. This not only adds convenience but also ensures a quick response in case of any suspicious transactions.

With the added security of needing a Secure Code sent via SMS to complete online purchases, customers can feel more confident and protected while shopping online.

Proof Of Payment
When making a purchase at Pet Luxury, customers have the option to pay using a credit card or through EFT or direct deposit. If paying by credit card, there is no need to send proof of payment as it happens automatically.

However, if paying by EFT or direct deposit, Pet Luxury requests that customers email them proof of payment. Without this proof, they will have to wait for the payment to reflect on their bank statement, which can take up to three days depending on the bank. It is important to note that if payment is made in a foreign currency,

Pet Luxury will need to wait for it to clear in their account before processing the order. This ensures smooth and timely processing of orders and avoids any delays in receiving the purchased products.

Therefore, it is crucial for customers to provide proof of payment and allow for sufficient time for payments in foreign currency to clear in order for their order to be processed promptly by Pet Luxury.

Can I Pay COD?

We outsource delivery to third party couriers, so they cannot accept payment. All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible. Please pay instore or online when you place a order with us.

Fraud & Security Checks:

We do strict fraud checks to prevent criminal and fraudulent activity, as well as using 3D Secure to reduce fraud. We report all fraudulent activity to the necessary officials.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices.

Adult Luxury encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. And always secure your devices. Especially phones and laptops.

Information security:

We protect the information you give us by storing it on secure computer servers in a controlled environment.

This protects it from being accessed, used, or shared without authorization. We have put in place appropriate measures, including administrative, technical, and physical safeguards, to prevent unauthorized access, use, alteration, and disclosure of personal data under our control.

However, we cannot guarantee the security of data transmitted over the Internet or wireless networks.

Legal disclosure:

Pet Luxury may reveal any information we gather, utilize, or obtain as needed or allowed by law, including compliance with a court order or similar legal procedure. We will also disclose information if we genuinely believe it is necessary to safeguard our rights, ensure your safety and the safety of others, investigate fraudulent activities, or respond to a government inquiry.

Contact information:

If you have any inquiries about this Policy or would like to discuss any concerns regarding your Personal Information and individual rights, please feel free to reach out to us.